Refund and Returns Policy

Refund and Returns Policy: Overview

Our Goal: Your Complete Satisfaction

At Advertise Michigan, we are committed to providing you with the best service and ensuring your satisfaction with your purchase. If for any reason you are not entirely happy with your product, we offer a comprehensive refund and returns policy for your peace of mind.

Duration: 30-Day Policy

Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have elapsed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

Eligibility: Conditions for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that certain items are exempt from being returned, such as perishable goods, intimate or sanitary goods, hazardous materials, and downloadable products like software and audio or visual content.

Receipt or Proof of Purchase Required

To complete your return, we require a receipt or proof of purchase. Please ensure you retain your purchase documentation for this purpose.

Partial Refunds: Specific Situations

There are specific situations where only partial refunds may be granted. This includes books with obvious signs of use, opened CD/DVD/VHS tapes, software, video games, cassette tapes, or vinyl records, as well as items not in their original condition or returned after 30 days of delivery.

Refund Process: Prompt and Reliable

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be applied to your original method of payment within a specified time frame.

Late or Missing Refunds: Seeking Resolution

If you haven’t received your refund yet, please check your bank account first. Contact your credit card company and bank if needed, as there might be some processing time before a refund is officially posted. If you still have concerns, feel free to contact us at {email address} for assistance.

Sale Items: Eligibility for Refunds

Only regular-priced items are eligible for refunds; sale items cannot be refunded.

Exchanges: Defective or Damaged Items

We offer exchanges only for defective or damaged items. If you need to exchange an item, please email us at {email address} and send the item to {physical address}.

Gifts: Easy Gifting Solutions

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift or was sent to the gift giver, a refund will be issued to the original payment method.

Shipping Returns: Hassle-Free Process

To return your product, please mail it to {physical address}. Please note that you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable, and if you receive a refund, the return shipping cost will be deducted from your refund.

Trackable Shipping: Safety Assured

For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe and traceable returns. We cannot guarantee receipt of your returned item without proper tracking.

Contact Us: Your Satisfaction Matters

If you have any further questions or need assistance with our refund and returns policy, feel free to contact us at support@advertisemichigan.com. Your satisfaction is our priority, and we are here to help you with any concerns you may have.